1 Job in Kalamazoo, MI
Dimplex Thermal Solutions is Hiring a Customer Care Representative Near Kalamazoo, MI
Department: Customer Care Center Reports To: After Market Sales Manager
The position is responsible for providing administrative support for the Customer Care Center by performing a variety of duties, outlined below. This position will also be responsible for providing exceptional customer service and support to our customers, contractors and end users by answering questions, providing documentation and with scheduling service calls.
Overall objectives are to answer incoming service calls, create, update and maintain the Service Database, and support the Field Service Technicians.
- Responsible for answering incoming service calls/e-mails/voicemails and creating initial service report and assigning a Field Service Technician to the call.
- Schedule contractors for warranty service if Field Service Technician determines that a contractor must be dispatched to the site. Issue Purchase Orders and provide all necessary paperwork to contractor.
- Schedule contractors for paid service calls. Issue Purchase Orders and provide all necessary paperwork to contractors.
- Continue to monitor status of all service calls (both warranty and non-warranty). Follow up with customers, contractors, service technicians, etc. as necessary through completion of the service.
- Process contractor invoices for both warranty and non-warranty service calls.
- Run and distribute weekly and monthly customer reports.
- System 21 / Traverse – be able to proficiently locate and enter necessary information.
- Schedule start-ups and preventative maintenance visits per customer request.
- Manage and maintain contractor Certificate of Liability Insurance (COI’s) log.
- Follow up with customers and contractors on warranty parts RGA’s
- Organize and maintain the Service Departments Deferred Revenue spreadsheet. Notify Service Supervisor when the account can be closed due to all start-ups, PM’s and extended warranties have been completed or have expired.
- Use DTS provided equipment (computers, laptops, cell phones, etc.) to complete duties. Ability to effectively work with Microsoft applications (specifically Word, Excel & Access), such as create, modify and maintain. Written communication is grammatically correct and of a professional manner.
- Up sell parts and services to Customers.
- Have a strong customer focus for both Internal and External Customers.
o External Customers – Provide exceptional care to all customers.
- Any other projects as assigned.
- High School Diploma required. Associates Degree or higher preferred.
- Two or more years of assistant, admininstrative, coordinator, or daily customer facing related experience required.
- Strong written and verbal communication skills are required.
- Above average proficiency in Microsoft applications.
- Excellent customer service skills.
- Strong verbal and written communication skills.
- Must demonstrate strong organizational skills.
- Must be able to work well under pressure.
- Must conduct oneself in a professional and positive manner at all times
- Must be a self-starter with the ability to work with little or no supervision.
- Must be able to sit for extended periods of time at desk.
- While performing the duties of this job, the employee is required to sit for long periods, stand, walk, use hands to finger, handle or fell, reach with hands and arms, stoop, kneel, crouch or crawl, talk, hear, taste and or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift, push or pull up to 40 pounds.
- Ability to learn and retain new concepts.
- Ability to apply common sense understanding to carry out detailed but uninvolved written and/or oral instructions. Ability to deal with problems involving several concrete variables in standardized situations.
Primarily works in well-lit, temperature controlled office in a fast paced changing organization. Occasional exposure to the manufacturing area with moderate noise, dust, seasonal heat and cold.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EOE
Job Summary
Full Time
Durable Manufacturing
$37k-47k (estimate)
05/21/2023
06/16/2024
dimplexthermal.com
KALAMAZOO, MI
100 - 200
1950
Private
SEAN O DRISCOLL
$10M - $50M
Durable Manufacturing
Related Companies
The job skills required for Customer Care Representative include Customer Service, Scheduling, Customer Care, Written Communication, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
Similar Jobs
Popular Articles
